Returns, Exchanges, and Refunds

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards are non-returnable.

To complete your return, we require a receipt or proof of purchase.

Refunds

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days of receiving the returned item(s).

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@okrylena.com.

Exchange

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at support@okrylena.com and send it to Bel'veders'ka St, 7, Ivano-Frankivsk, 76000, Ukraine.

Shipping returns

To return your product, email us at support@okrylena.com and mail it to Bel'veders'ka St, 7, Ivano-Frankivsk, 76000, Ukraine.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it takes for your exchanged product to reach you may vary depending on where you live.

Consider using a trackable shipping service or purchasing shipping insurance if returning more expensive items. We don’t guarantee that we will receive your returned item.